Privacy Policies

Consumer Data Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect personal details such as your name, contact information, donation details, patient interest enquiry details and any other information you choose to provide when you interact with our website.

How We Use Your Information

Your information may be used to:

• Respond to enquiries submitted through the website
• Manage donation-related communication
• Record patient interest enquiries for future consideration
• Provide support and communicate important updates
• Improve our services and website

Data Protection

Your information is securely stored and will not be shared with any third party except trusted service providers, professional advisors, donation processors or relevant support partners where necessary.

Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time.

Donations, Refunds & Cancellations

CJ Memorial Eye Foundation operates as a donation platform. Donations made through this website are voluntary contributions intended to support the Foundation’s work, including patient support, cataract and cornea surgery funding, donation administration and related Foundation activities.

Because donations are not purchases of goods or services, refunds are generally only considered in limited circumstances.

Eligibility for Refunds

A refund request may be considered where:

• A duplicate donation was made in error
• An incorrect donation amount was entered
• The transaction was unauthorised or fraudulent
• A technical or payment processing error occurred
• A recurring or monthly donation was processed after a valid cancellation request

Refund requests should be submitted within 7 calendar days of the donation date, together with proof of payment and the reason for the request.

Non-Refundable Donations

Donations may not be refundable where the funds have already been allocated, committed or used towards Foundation-related activities, patient support, surgery funding, administrative costs or operational expenses, unless otherwise required by law or approved by the Foundation at its discretion.

Processing Time

If a refund is approved, the refund will be processed to the original payment method where possible. Refund processing times may vary depending on the bank, card provider or payment processor, but approved refunds are generally processed within 7 to 10 business days.

Cancellations

Once-off donations can only be cancelled before the payment has been processed. Once a donation has been successfully processed, it will be treated as a completed donation and will be subject to the refund terms above.

Monthly or recurring donations may be cancelled at any time by contacting CJ Memorial Eye Foundation. Cancellation requests should be submitted at least 5 business days before the next scheduled payment date to avoid the next donation being processed.

To request a refund or cancel a recurring donation, please contact us at info@cjm-eyefoundation.org or call +27 82 900 6131.